CrossFit Tri-County

CFTC Member Policies & Guidelines

CFTC Member Policies & Guidelines

At CrossFit Tri-County (CFTC), our goal is simple:
provide high-quality coaching, a supportive community, and a professional training environment that helps our members stay strong, healthy, and consistent for life.

The following policies are in place to ensure fairness, clarity, and a positive experience for all members.

Membership Types & Access

CrossFit Tri-County offers multiple membership options to meet different training needs and schedules, including:

  • Unlimited Membership

  • Limited Membership

  • 3x Per Week Membership

  • Punch Card Membership

  • Annual Membership (Paid in Full)

Membership access, class eligibility, and usage are based on the specific plan selected at the time of enrollment.

Unlimited memberships provide access to all scheduled group classes and Open Gym sessions during posted hours.

Limited, 3x/week, and punch card memberships are subject to usage limits, and each visit—including Open Gym—counts as a class unless otherwise noted.

Annual memberships are paid in full upfront and provide the same access as the equivalent monthly membership. Annual memberships are non-refundable and non-transferable.

Membership options, pricing, and availability are subject to change. Current offerings are always reflected in Zen Planner.

Open Gym

Open Gym hours vary and are subject to change based on staffing and scheduling.
All current Open Gym hours are listed in Zen Planner, which serves as the official and most up-to-date schedule.

  • Open Gym is included for Unlimited members

  • Open Gym counts as a class for Limited and Punch Card members

Specialty & Skills Classes

From time to time, CFTC may offer specialty classes such as:

  • Barbell skills

  • Gymnastics skills

  • Clinics or workshops

These offerings:

  • May require additional registration

  • May carry an additional fee

  • May be limited in availability

Details will always be communicated in advance.

Discounts

CFTC offers the following 10% discounts:

  • Couples (both members must be on Unlimited memberships)

  • First Responders (Police, Fire, EMT)

  • Military (active or veteran)

  • Students (high school or college)

  • Seniors (65 years and older)

Discounts:

  • Apply to monthly Unlimited memberships only

  • Cannot be combined

  • Must be requested and verified at sign-up

Billing & Payments

  • Memberships are billed monthly

  • Billing occurs automatically through Zen Planner

  • New members joining mid-month will be charged a prorated amount, with full billing beginning on the following billing cycle

If a payment is declined:

  • Members are responsible for updating payment information promptly

  • Membership access may be temporarily paused until payment is resolved

Membership Changes, Holds & Cancellations (IMPORTANT)

Written Requests Required

All membership changes, holds, and cancellations must be submitted in writing via email.
Verbal requests, texts, or social media messages are not considered official.

This ensures accuracy and prevents misunderstandings.

Cancellations

  • Cancellations require 30 days’ written notice

  • Memberships are not prorated for early cancellation

  • Members remain responsible for any charges that occur during the notice period

Example:
If notice is given on January 5th, the membership remains active and billable through the next billing cycle.

Membership Holds

Membership holds may be approved for:

  • Medical reasons

  • Injury

  • Pregnancy

  • Extended travel (typically 30+ days)

Holds for uncertainty, schedule changes, or general indecision are not permitted. Members are encouraged to adjust their membership type instead.

Hold requests must be submitted in writing via email and approved by management.

Class Registration & Attendance

Members are encouraged to:

  • Register for classes in advance via Zen Planner

  • Cancel reservations if unable to attend

At this time, CFTC does not charge for late cancellations or no-shows. Policies may evolve as class capacity demands change.

Conduct & Gym Etiquette

Members are expected to:

  • Follow coach instruction

  • Respect staff, members, and equipment

  • Clean and put away equipment after use

  • Maintain a positive, inclusive training environment

CFTC reserves the right to address behavior that negatively impacts the community.

Policy Updates

CFTC reserves the right to update or modify these policies at any time.
The most current version will always be available on our website.

Questions?
Please email us directly so we can help you promptly.